Shipping
Shipping & delivery
At NovaBath, quality comes first. Every order is carefully inspected for finish, functionality and appearance before it is dispatched. This ensures that each product meets our standards before leaving our warehouse.
Why customers choose NovaBath shipping
-
Carefully quality-checked before dispatch
-
Free shipping within the United Kingdom and the European Union
-
Fully tracked and insured delivery
Order processing & quality control
All orders undergo a visual inspection and quality check prior to packing.
Our standard processing time is 1–3 business days.
Please note:
-
During peak periods, promotions or public holidays, processing times may be slightly longer.
-
Our working days are Tuesday to Friday. Orders placed during the weekend or on Monday are processed from Tuesday onwards.
Warehouse fulfilment
Orders are shipped from our own or carefully selected partner warehouses, depending on product availability.
All shipments are subject to the same quality control standards before dispatch.
Estimated delivery times (after processing)
| Region | Delivery time (business days) | Shipping cost |
|---|---|---|
| United Kingdom | 4–7 | Free |
| Netherlands | 4–7 | Free |
| Belgium | 4–7 | Free |
| Germany | 4–8 | Free |
| France | 4–8 | Free |
| Austria, Italy, Spain, Portugal, Poland | 4–8 | Free |
| Switzerland | 4–8 | €19.99 |
| Rest of Europe | 5–10 | €14.99 |
| Middle East | 5–10 | €24.99 |
| Asia | 5–10 | €24.99 |
| Australia / New Zealand | 5–10 | €29.99 |
| Rest of the world | 5–10 | €34.99 |
Delivery times are estimates and are calculated in business days (Tuesday to Friday).
Shipping & tracking
Once your order has been dispatched, you will automatically receive a confirmation email with a Track & Trace link, allowing you to follow your delivery until it reaches your address.
We ship using reliable logistics partners and all orders are carefully packed and shipped with insured delivery.
Made-to-order products
Some products are produced or finished to order. These items may have a slightly longer delivery time.
This is always clearly indicated on the relevant product page before purchase.
Customs & duties
For deliveries within the United Kingdom and the European Union, all applicable taxes and duties are included unless stated otherwise.
For deliveries outside these regions, local import duties or taxes may apply in accordance with local regulations.
Delivery method
Orders are delivered to the front door at ground level.
For larger or heavier items, assistance during delivery may be required.
Damaged or incorrect delivery
Please inspect your order upon arrival.
If your delivery arrives damaged or incomplete, contact us within 48 hours of delivery at info@novabath.eu, so we can assist you promptly.
Delays
In the event of an unexpected delay, we will inform you as soon as possible.
While carrier-related delays are outside our control, we always do our best to keep you informed and provide support where possible.
Final note
If you have any questions regarding shipping, delivery times or your order, our support team is happy to assist you.
Dedicated support. Response within 48 hours.